Enhancing Pediatric Satisfaction in Healthcare Services: An Integrative Review

Abstract

Background. Facilitating children's consent and active participation in healthcare decisions not only improves treatment outcomes but also enhances follow-up care. This review examines key factors influencing pediatric patient satisfaction with healthcare services. Methods and materials. An integrated review was conducted, incorporating a thorough literature search, data evaluation, and analysis using Broom's method. Online databases were systematically searched using predefined keywords for studies published between 2000 and 2024. Two researchers independently applied inclusion/exclusion criteria, reviewed titles and abstracts, and performed content analysis to identify recurring factors. Findings. Out of 146 articles reviewed, key factors influencing pediatric satisfaction included pain relief, communication, environment, and parental stress. These were categorized into five groups: hospitality, treatment outcomes, staff interaction, hospital infrastructure, and parental satisfaction. Conclusion. By considering and prioritizing these factors, healthcare providers can better address the needs of pediatric patients, ultimately improving their treatment experiences and outcomes.