Developing a Conceptual Model of the Hospital Incident Command System (HICS) Via Quality Improvement Models in Iran

(2018) Developing a Conceptual Model of the Hospital Incident Command System (HICS) Via Quality Improvement Models in Iran. Journal of Research in Medical and Dental Science. pp. 257-268. ISSN 2347-2545

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Abstract

Achieving the goals of organizations requires an appropriate model for performance evaluation. Applying globally accepted methods for administration of hospital incident command system (HICS) can build a new tool for improving the quality of evaluation of real disasters and incidences. The present study seeks to develop a model through the implementation of a quality management system. This applied study was conducted in two steps in 2016. First, data collection were collected from library-printed and electronic references related to the purpose of the research. According to the inclusion and exclusion criteria, 28 articles having conducted on HICS and 50 articles on the quality management system were selected. In the next step, interviews were conducted with 23 experts and the themes were obtained through qualitative study and content analysis. Then the data were extracted. According to qualitative interviews, two themes of the proposed quality improvement models in health centers and the appropriate model of the HICS were extracted. Then, the qualitative elements of the models were determined for overlapping the HICS based on the similarities and differences in the study models. Most important dimensions examined was organization management system, management and leadership, customer focus, personal of development plan, information & communication management, non-conformity, improvement, audit. Since the HICS faced some limitations, such as insufficient attention to quality improvement, incompatibility of this system with the management structure in hospitals, weakness in system communication, and lack of a native model in Iran, this article attempts to develop a conceptual model that has the most common features among the models for filling the gaps in evaluating the HICS.

Item Type: Article
Keywords: hospital incident command system (hics) quality improvement system conceptual model iran health-care management-systems emergency management clinical governance expert project accreditation efqm
Subjects: Hospitals and Other Health Facilities > WX 150-190 Hospital Administration and Health Facility Administration
Divisions: School of Management and Medical Information Sciences > Department of Disaster and Emergency Health
Page Range: pp. 257-268
Journal or Publication Title: Journal of Research in Medical and Dental Science
Journal Index: ISI
Volume: 6
Number: 2
Identification Number: https://doi.org/10.5455/jrmds.20186240
ISSN: 2347-2545
Depositing User: Zahra Otroj
URI: http://eprints.mui.ac.ir/id/eprint/6421

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