Development and testing requirements for an integrated maternal and child health information system in Iran: A design thinking case study

Abstract

BACKGROUND: Management of child healthcare can be negatively affected by incomplete recording, low data quality, and lack of data integration of health management information system (HMIS) to support decision making and public health program needs. Given the importance of identifying key determinants of child health via capturing and integrating accurate and high-quality information, we aim to address this gap through the development and testing requirements for an integrated child health information system. SUBJECTS AND METHOD: A five-phase design thinking approach including empathizing, defining, ideation, prototyping, and testing was applied. We employed observation and interviews with the health workers at the primary health care network to identify end-users challenges and needs using tools in human-centered design and focus group discussion. Then, a potential solution to the identified problems was developed as an integrated maternal and child health information system (IMCHIS) prototype and tested using Software Quality Requirements and Evaluation Model (SQuaRE) ISO/IEC 25000. RESULTS: IMCHIS was developed as a web-based system with 74 data elements and seven maternal and child healthcare requirements. The requirements of "child disease" with weight (0.26), "child nutrition" with weight (0.20), and "prenatal care" with weight (0.16) acquired the maximum weight coefficient. In the testing phase, the highest score with the weight coefficient of 0.48 and 0.73 was attributed to efficiency and functionality characteristics, focusing on software capability to fulfill the tasks that meet users' needs. CONCLUSION: Implementing a successful child healthcare system integrates both maternal and child healthcare information systems to track the effect of maternal conditions on child health and support managing performance and optimizing service delivery. The highest quality score of IMCHIS in efficiency and functionality characteristics confirms that it owns the capability to identify key determinants of child health.