Evaluation of Patient Satisfaction with Dental Services at Kermanshah Dental Faculty in Iran

Abstract

BACKGROUND: The current study was conducted to determine the satisfaction of patients visiting the Faculty of Dentistry, Kermanshah University of Medical Sciences, Iran. METHODS: This study enrolled patients that were referred to the Dental School, Kermanshah University of Medical Sciences during the winter of 2014. We selected 300 patients through convenient sampling. The participants were asked to complete the patient satisfaction questionnaire, focusing on demographic and patient satisfaction variables. The collected data were analyzed with independent t-test and one-way ANOVA. A p-value of <0.05 was considered statistically significant. RESULTS: Of the 300 patients, 71, 27 and 2 patients showed high, average and low satisfaction with services provided by the Dental Faculty, respectively. The results of one-way ANOVA indicated a significant correlation between the patients' career and their satisfaction (p<0.001). Moreover, the findings of t-test revealed that satisfaction score in the healthcare domain (p=0.006) and admission and registration process (p=0.007) were significantly higher in females than in males; however, a higher satisfaction was reported for males in terms of the personnel and students' behavior (p=0.01). In addition, there was no significant gender difference in score for cleanliness or total satisfaction. CONCLUSION: We found that the patients referred to Kermanshah Dental Faculty enjoyed higher satisfaction with the healthcare services.